Citizen Ticket emails your ticket about a week before the festival, to the address you used when booking. If it hasn’t arrived, check your spam folder first.

Still nothing? Contact the ticket agent on [email protected] or 0121 472 6688.

Yes. Log in to your Citizen Ticket account to see what you’ve bought. Tickets are ready to download 7 days before the festival.

Phone signal at the venue is limited, so save them to your phone before you travel or bring a printed copy.

Having trouble? Email [email protected] or call 0121 472 6688.

Yes. Everyone needs a festival ticket to get on site, racers included. Your race entry doesn’t cover general admission, so book both.

Contact our Operations Director on [email protected] or call or text 07968 229 359. Lines are open 08:00 to 20:00, 7 days a week.

Eastnor Deer Park, opposite Eastnor Castle, near Ledbury in Herefordshire, HR8 1RA. The entrance is at what3words wager.honey.organic and the route is well signposted.

Coming via M50 Junction 2? Don’t follow your sat nav down the narrow country lane. Drive into Ledbury, turn right at the traffic lights in the town centre and follow the signs.

Gates are closed outside these times. Everyone must be off site by 18:00 on Sunday.

Vehicle rules. Once you’re parked in the campsite your vehicle stays put until you leave for good. If you need to come and go, use Day Parking on your right as you arrive. If you return to camp you’ll be directed to the nearest free spot, not your original pitch.

Need to leave in an emergency? Speak to our 24 hour security team.

Showers and toilets are free to use, including accessible facilities. Drinking water is available across the site and there are free e-bike charging points in the main arena.

Electric hook up is £120 from Thursday to Monday. Add it when you book your ticket, or log back in to Citizen Ticket to add it later.

Fancy some comfort? Glamping is available through The Canvas Co.

Personal generators aren’t allowed due to fire risk.

Yes. Tell a parking steward when you arrive and they’ll direct you there. From 22:00 we ask everyone in this area to keep noise down and turn off bright lights.

Yes, as long as it’s properly secured. Use heavy duty ratchet straps and large steel pegs at least 30cm long, and keep guy lines visible so they aren’t a trip hazard. Unsecured gazebos will be taken down.

Yes. There’s a wide range of food stalls covering all tastes and dietary needs, plus a licensed bar. The bar is card only.

The Malverns Essentials Store sells bread, toiletries, toilet roll, sun cream, nappies, snacks, drinks and more.

You can’t bring your own alcohol into the main arena.

Yes, well behaved dogs are welcome across the site, including the main arena. Please:

• Keep dogs on a lead no longer than 2 metres
• Pick up after your dog
• Make sure they aren’t disturbing others
• Never leave them in a hot vehicle

Dogs listed under the Dangerous Dogs Act 1991 aren’t permitted. Pack a tick remover and check yourself and your dog while you’re here.