GENERAL FAQs

We get asked all sorts of questions, so we have put together our favourites here to help you out.

Location: Eastnor Deer Park, Ledbury, Herefordshire. HR8 1EN.
When: 13:00 on Wednesday the 20th of August to 18:00 on Sunday the 23rd of August.

When will I receive my festival ticket?

🎟 Ticket Info!
Your ticket will be emailed to you by Citizen Ticket about one week before the festival, straight to the email you used when registering.

💌 Sometimes they sneak into SPAM folders, so be sure to check there if it hasn’t landed in your inbox!

Got questions? No worries, just reach out directly to the ticket agent:
📧 [email protected]
📞 0121 472 6688

Can I see and download my tickets myself?

🎟 Can I See & Download My Tickets?
Yes you can! Just log in to your Citizen Ticket account to check what you’ve purchased.

📅 Tickets will be ready to download 7 days before the festival you can either:
📱 Save them to your phone prior to arrival as there is limited phone signal at the venue
🖨️ Or print them out and bring the printout with you

To log in, head to: Citizen Ticket

❗Having trouble? No worries, just contact our ticketing team:
📧 [email protected]
📞 0121 472 6688

Still need to speak to someone about your festival tickets?

📞 Still Need Help with Your Festival Tickets?

No problem, we’re here for you!
If you’ve got any ticket questions that haven’t been answered, feel free to reach out directly to our Event Director:

👤 Si Paton
📧 [email protected]
📱 Call or text: 07968 229 359
🕗 Available 08:00 to 20:00, 7 days a week

When can I enter and exit the festival?
🚪 Festival Entry & Exit Info

Here’s everything you need to know about arriving and leaving the site safely and smoothly:

✅ Entry Times

  • Thursday: 13:00 – 21:00

  • Friday: 08:00 – 21:00

  • Saturday: 08:00 – 19:00

  • Sunday: 08:00 – 13:00

📍 Entrance Location: what3words: wager.honey.organic

⛔ Please don’t arrive outside these times, gates will be closed and you won’t be allowed in.

🚗 Exit Times

  • Thursday: 13:00 – 21:00

  • Friday: 08:00 – 21:00

  • Saturday: 08:00 – 20:00

  • Sunday: 08:00 – 18:00 Everyone must be off-site by 18:00

🚙 Important Vehicle Rules

To keep things safe and smooth for everyone:

  • Once you’re parked in the campsite, your vehicle must stay put until you leave the festival for good.

  • No moving vehicles are allowed in the camping area once you’re parked.

  • If you need to leave and come back, you must park in Day Parking, which is on your right as you arrive.

  • If you return to camp, you won’t be taken back to your original pitch you’ll be directed to the closest available spot.

🚨 Emergency?
If you need to leave urgently, please speak to our 24hr security team, they’ll help you out.

Thanks for helping us keep the site safe and running smoothly. We can’t wait to welcome you!

Can I purchase food, drink and essentials onsite?
🍔 Food & Drink at the Festival

Yes! We’ve got you covered with loads of catering stalls serving up a tasty mix of hot and cold food, with options for all tastes and dietary needs.

🍻 Thirsty?
Our well-stocked, licensed bar will be serving a great selection of drinks and it’s cashless, so card payments only please.

🛒 Malverns Essentials Store
Forgot something? No problem. Our on-site convenience store stocks all your festival essentials, including bread, toiletries, toilet roll, toothpaste, sunscreen, nappies, snacks, drinks and much more. Conveniently located within the festival site, so you’re never far from the basics you need.

🚫 Please note: You can’t bring your own alcohol into the main arena, so leave the booze at your camp and grab a drink with us inside!

Camping Services, will there be Electricity, Water, Toilets and Showers?

🏕️ Camping Services – What’s On Offer?

We’ve got plenty of essentials to keep you comfy and sorted all weekend:

🚿 Showers & Toilets – Free to use, including accessible facilities
🚰 Drinking Water – Available across the site
🔌 E-Bike Charging – Free charging ports in the main arena
💡 Electric Hook-Up – Want power at your pitch? It’s £120 from Thursday to Monday.
👉 To book, please purchase when you book your festival ticket. If you have already purchased your festival ticket, please log back into the Ticket Agent Website and purchase accordingly. Click here to book

✨ Fancy a bit of luxury?
Glamping is available through The Canvas Co — Click here to book

🚫 Please note: Personal generators are not allowed due to fire risk and health & safety regulations.

Family / Quiet Camping?
🌙 Family / Quiet Camping

Looking for a more peaceful place to pitch up? We’ve got just the spot!

Our Family / Quiet Camping area is perfect for those who prefer a chilled out vibe. If that sounds like you, just let one of our friendly parking stewards know when you arrive and they’ll direct you there.

To keep the calm for everyone, we kindly ask that from 22:00 onwards:
🔇 Keep noise to a minimum
💡 Turn off any bright lights

Thanks for helping us create a relaxed and respectful space for our quieter campers.

When Camping, can I erect Gazeebos / Awnings?
🏕️ Bringing a Gazebo or Awning?

Yes, you’re welcome to set up gazebos or awnings in the camping areas, but safety always comes first!

Please make sure you:
✅ Use heavy-duty ratchet straps
✅ Secure with large steel pegs or pins (at least 30cm long)
⚠️ Make sure everything is clearly visible and not a trip hazard

Any unsecured gazebos will need to be taken down, let’s keep the campsite safe for everyone!

If I am racing, do I need to purchase a festival ticket?
🏁 Racing at the Festival?

Yes, everyone, including racers, must purchase a festival ticket to access the site.

Your race entry doesn’t include general admission, so make sure you’ve got your festival ticket sorted too! 🎟

We can’t wait to cheer you on! 💪🚴‍♂️🎉

Are dogs welcome?
🐶 Bringing Your Dog?

Yes! We love well behaved dogs, they are welcome on site and even in the main arena.

Just a few things to keep in mind to keep tails wagging:

✅ Keep dogs on a lead, no longer than 2 meters at all times
💩 Pick up after your dog, no fouling the site, please
🤫 Make sure your dog isn’t disturbing others
❌ Dogs listed under the Dangerous Dogs Act 1991 are not permitted
🚗 Never leave your pet in a hot vehicle, always make sure they have plenty of ventilation

🐾 Top Tip: Check your dog and yourself for ticks while you’re here. It’s a good idea to pack a tick remover tool just in case.

Thanks for helping us keep the festival safe and enjoyable for everyone, humans and hounds alike! 🐕

Where is the festival?

📍 Where’s the Festival?

We’ll be partying at the beautiful Eastnor Deer Park, right opposite Eastnor Castle, near Ledbury in Herefordshire.

🗺️ Address: Eastnor Deer Park, HR8 1EN
🔗 Exact entrance location: what3words: wager.honey.organic
📌 The venue will be well signposted, so keep an eye out as you approach!

🚗 IMPORTANT TRAVEL TIP
If you’re coming via M50 Junction 2, please don’t follow your sat nav if it tries to send you down a narrow country lane. It’s super tight, twisty and not fun (for you or the locals!).

👉 Instead, drive into Ledbury and turn right at the traffic lights in the town centre and follow the signs, much smoother for everyone!

Can I speak to someone in person?
🗣️ Want to Speak to Someone Directly?

Yes, of course you can! We’re here to help.

Please get in touch with our Head of Customer Services:
📧 molly@malvernsclassic.com
📱 Or Call / Text Si Paton : 07968 229 359
🕗 Available 08:00 – 20:00, 7 days a week

Whether you’ve got a question, concern, or just need a chat, we’re happy to help! 🎪😊